Service Profit Chain

The ‘service profit chain’s’ ultimate goal is customer loyalty.  Loyal customers think differently about an organisation, because there is now…

2013/2014 Challenges

The start of the new financial year is a great time to undertake some forward planning as to what might happen during the next financial year. There are

An Adverse Economy

The financial information tabled by the Federal government, as part of the presentation of the Australian budget, highlighted the difficulties…

End of Year Tax Planning

The government intends to phase out the medical rebate by 20th June 2019. If a taxpayer does not claim the medical rebate in any one year, the taxpayer

TaxMatters – Budget Edition

Although individual income tax rates have remained unchanged, changes that were due to apply from 1 July 2015 have been…